Frequently Asked Questions

Everything you need to know about Gratsi's premium pantry essentials.

How do you ensure the freshness of your products?

We work directly with small-batch producers to ensure minimal time between production and delivery. All items are stored in climate-controlled facilities and shipped in airtight, food-safe packaging to maintain peak flavor.

Where do you ship and what are the costs?

We currently ship to all 50 states within the US. Standard shipping is free on orders over $50, while a flat rate of $7.95 applies to smaller orders.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or you are unsatisfied with the quality, please contact us within 14 days for a full refund or replacement.

Are your products organic or non-GMO?

The majority of our catalog is non-GMO and certified organic. You can find specific dietary certifications, including gluten-free and vegan labels, on each individual product page.

Can I track my order once it has been placed?

Yes, as soon as your order is dispatched, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.

Do you offer subscription or bulk discounts?

Absolutely. You can save 15% on every order by choosing our 'Subscribe & Save' option. For wholesale inquiries or bulk corporate gifting, please reach out to our support team.